We charge and refund customers in USD. The amount customers receive back in their local currency may be different than what they initially paid due to differences in exchange rates.
After issuing a refund
Customers receive an email confirmation after a refund is issued. Credit card funds usually take 5-10 business days to appear on the buyer’s account.
In the case of a full refund, customers will no longer be able to access the content or receive the respective product’s updates.
Refunding a customer fully will also delete any product rating from them.
Handling negative balances
If you have less money in your Edunomi balance than the refund amount, your balance will go negative. We recover this negative balance either from your future sales or by debiting your payout bank account.
Your subsequent payouts will go through only once your net balance goes back above $50.