Customers can pay for your products on Edunomi using their credit/debit cards. Edunomi assumes all the risk and processing nastiness on your behalf, to make selling easy!
That said, online payments are not as hassle-free as they ought to be, and there are a variety of reasons why a customer’s purchase might fail.
Ultimately, the best way to handle a payment error is to have your customer contact us directly or email us with them CC’ed.
But here are a few things that may have happened:
Their Credit Card Provider Is Blocking the Purchases
Sometimes a bank will flag transactions that happen online (usually for small amounts). They can contact their bank and let them know what’s happening. They should be able to whitelist Edunomi so that they can make a purchase.
“Zip Code” Errors
If they are being asked to enter their ZIP or Postal code, that means that their credit card provider is asking them to verify that they know the ZIP code attached to their card. This is an identity verification check – the card provider is making sure the card user is the card owner.
The ZIP Code or Postal code we need is the one stored by their credit card provider. They can contact their credit card provider if they are unsure about what it is.
If they’re using a proxy server, they’ll need to turn off the proxy and attempt the purchase again.
They’ll need to try purchasing in a different browser. If they still experience errors, they’ll need to download the latest version of their Internet browser and try again.
Our Risk System Is Blocking the Purchase
Our risk detectors may have accidentally blocked them from purchasing. If this is the case, they can often use “incognito” or “private” mode on their browser or try the purchase using a different email address.
They Issued a Chargeback Against Edunomi in the Past
If they charged back against a purchase made on Edunomi in the past, our risk detectors are going to automatically flag their IP address and not let them make the sale. What they need to do is:
Make the purchase again in a browser that’s in Incognito mode, or in a different browser, and then
a) Use a different email address to make the purchase. If that doesn’t work, use a different email address AND
b) Use a different credit card
Purchase errors are rare on Edunomi, but they do happen, and more likely than not you will be contacted by a desperate customer at some point, pleading for you to take their money. If that’s the case, simply direct them to contact us!